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Privacy Policy

Privacy Policy


PetPro is committed to maintaining the trust and confidence of its customers and visitors to our web site. We want you to know that Pet Pro is not in the business or selling, renting or trading email lists with other companies for marketing purposes. In this Privacy Policy, we provide detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Collection and Use of Personal Information

Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or mailing address.

In general, you can browse our web site without giving us any personal information.

If you want to subscribe to one of our newsletters, we ask you to simply provide your email address.

In that case, we use your email address only about providing you the newsletter and for no other purpose.

Additional activities on our site require you to be registered, for example, to place a purchase. As part of the registration process, we ask you to create a PetPro account where we collect additional personal information. We use that information for several general purposes: to tell you about products and services if you so request, to fulfill your request, to contact you if we need to obtain or provide additional information; to verify the accuracy of our records, to contact you regarding customer satisfaction surveys.

Some activities require additional personal information within your PetPro account. For example, to fulfill online orders for products we require you to enter credit card information, and you have the option to provide a separate shipping address.

Disclosure of Personal Information

Because PetPro is a global company, our goal is to abide by the strictest interpretations of the privacy laws governing personal information for each region in which we operate.

Children and Privacy

Our web site does not offer information intended to attract children. PetPro does not knowingly solicit personal information from children under the age of 13.

Security of Personal Information

When you submit, any form requiring sensitive personal information, we use a secure server. The secure server software (SSL) helps protect your information as it travels over the Internet by encrypting that information before it is sent to us. We have also implemented industry-standard security mechanisms and procedures to protect data from loss, misuse and unauthorized access, disclosure, alteration and destruction.

Use of Cookies

A cookie is a small text file containing information that a web site transfers to your computer's hard disk for record-keeping purposes. Cookies allow us to analyze our site traffic patterns and to provide a user-friendly my PetPro registration and log-in process. A cookie cannot give us access to your computer or to information beyond what you provide to us. Most web browsers automatically accept cookies; consult your browser's manual or online help if you want information on restricting or disabling the browser's handling of cookies. If you disable cookies, you can still view the publicly available information on our web site, but you will not be able to take advantage of offers or activities requiring a PetPro account, which includes online sales and accessing customer-only support areas. If are using a shared computer and you have cookies turned on, be sure to log off when you finish.

Access to Your Personal Information/Updating Your Personal Information

You are entitled to access the personal information that we hold. You can also change this information on-line by visiting our on-line store.

Updating Your Personal Information

If you have a PetPro account, you can update or correct your information online by visiting our Pet Pro "My Account.


If you have set up a PetPro account, you may change your preferences at any time by following the instructions provided in the PetPro account pages.

If you do not have a PetPro account, you may unsubscribe at any time by sending an email request to remove @

Your Consent

By using our web site, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice. If we change our Privacy Policy, we will publish those changes on this page.

At Pet Pro, we value our relationship with our customers and we are committed to responsible information-handling practices. How to Contact Us If you have questions about PetPro’s Privacy Policy, contact us by: Phone: 631-945-46-58 E-mail: [email protected] Pet Pro Attn: General Manager 2230-C G/F Adonis St., Pandacan, Manila.

Privacy Notice


IF YOU DO NOT AGREE TO ANY OF THESE TERMS, YOU SHOULD NOT USE THE WEBSITE. This Privacy Policy applies to all users, including both users who are simply viewing the Website and users who are purchasing goods through the Website.

PetPro may, at its sole discretion, modify this Privacy Policy at any time. By accessing the Website at any time after such modifications, you are agreeing to such modifications. This Privacy Policy was last modified as of 2017.

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